We ship from the UK. All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If you need any assistance with your order, please contact email@example.com. We will not be able to make changes to your order once it at shipped.
Our standard shipping rate to the UK is £3.95
FREE UK SHIPPING (Tracked 48hr) when you spend £45+
At present, our website is limited to UK deliveries only, however, many of our own-brand HayPigs! enrichment toys and accessories are available on Amazon.com (in the US) and also Amazon.de, Amazon.fr, Amazon.es and Amazon.it (in the EU). We will be looking to expand our offerings on Amazon in the near future.
HayPigs!® - jetzt auch bei Amazon.de | HayPigs!® - Disponible dès maintenant sur Amazon.fr | HayPigs!® - Disponible desde ahora en Amazon.es
Rest of the World (incl. USA / Canada)
For those in Australia, please check out our partners Guinea Pigs Australia. If you have any questions or queries please feel free to reach out to us: firstname.lastname@example.org
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition. Unfortunately, we cannot take responsibility for the costs of returning the item(s) to us unless your item has arrived faulty or was incorrectly dispatched by us.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.