Shipping Info
We are a UK based family business and ship orders from the UK.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If you need any assistance with your order, please contact enquiries@haypigs.com. We will not be able to make changes to your order once it at shipped.
CHRISTMAS DELIVERY:
United Kingdom - Please upgrade to our Next Day Service at Checkout and order by 1pm on 22nd Dec.
If you would like your parcel delivered in time for Christmas, please upgrade to our Next Day Service in the checkout and ensure you place the order before 1pm on the 22nd December.
USA - No longer available
US Shipping - Sadly, we can no longer guarantee parcels will arrive in time for Christmas Day.
Canada - No longer available
Canadian Shipping – Sadly, we can no longer guarantee parcels will arrive in time for Christmas Day.
Help with your order
Should you have an issues with your delivery, please get in touch as soon as possible and we'll do all we can to try and help.
EXPRESS UK SHIPPING for £3.95 or Get FREE UK SHIPPING when you spend £45+
UK
Our standard shipping rate to the UK is £3.95
FREE UK SHIPPING (Tracked 48hr) when you spend £45+
Express Delivery (Tracked) for £3.95
Estimated delivery time: 2-3 working days
Courier Service: Royal Mail Tracked 48 or DPD UK
Note: This does not apply to garments and bags which will take 7-10 days from the point of ordering and will arrive separately.
FREE Express Delivery (Tracked) when spending £45+
Estimated delivery time: 2-3 working days
Courier Service: Royal Mail Tracked 48 or DPD UK
Note: This does not apply to garments and bags which will take 7-10 days from the point of ordering and will arrive separately.
UPGRADE: DHL UK - Next Day* (Tracked) for £6.99
*Order by 1pm GMT (Excl. Weekends & Holidays)
Estimated delivery time: 1 working day
Courier Service: DHL UK - Next Day
If you need your order quicker we do offer a next day delivery service but please note; orders need to be placed by 1pm GMT for next day delivery and this excludes weekends and holidays.
Note: This does not apply to garments and bags which will take 7-10 days from the point of ordering and will arrive separately.
INTERNATIONAL SHIPPING (Tracked) to the USA from $19.95 (calculated by kg)
USA
Shipping to the USA starts from $19.95 and is calculated by weight.
INTERNATIONAL SHIPPING (Tracked) to the USA from $19.95 (calculated by kg)
International Shipping (Tracked) - Under 2kg
Up to 1kg | $19.95
1.1kg – 2kg | $39.90
Estimated delivery time: 5-7 working days
Courier Service: Royal Mail International Tracked
Note: This does not apply to garments and bags which will take 7-10 days from the point of ordering and will arrive separately.
International Express Shipping (Tracked) - 2kg+
2.1kg – 3kg | $59.85
3.1kg – 4kg | $79.80
4.1kg – 5kg | $99.75
5.1kg + | Additional $19.95 per kg
Estimated delivery time: 2-4 working day
Courier Service: DHL WorldWide Express (WPX)
Note: This does not apply to garments and bags which will take 7-10 days from the point of ordering and will arrive separately.
UPGRADE: International Express Shipping (Tracked) - Under 2kg
Up to 2kg | $59.85
Estimated delivery time: 2-4 working day
Courier Service: DHL WorldWide Express (WPX)
If you need your order quicker we do offer our International Express Service for parcels under 2kg as well, but please note; orders need to be placed by 1pm GMT for same day dispatch and this excludes weekends and holidays.
Note: This does not apply to garments and bags which will take 7-10 days from the point of ordering and will arrive separately.
Taxes & Duties
Please note that we are a family business based in the UK (and ship from the UK mainland). Sadly, we cannot be responsible for any customs or tax charges that may be applicable in your country. Please check these out before placing an order!
INTERNATIONAL SHIPPING (Tracked) to Canada from $26.95 CAD (calculated by kg)
Canada
Shipping to the Canada starts from $26.95 CAD and is calculated by weight.
INTERNATIONAL SHIPPING (Tracked) to Canada from $26.95 CAD (calculated by kg)
International Shipping (Tracked) - Under 2kg
Up to 1kg | $26.95 CAD
1.1kg – 2kg | $53.90 CAD
Estimated delivery time: 5-7 working days
Courier Service: Royal Mail International Tracked
Note: This does not apply to garments and bags which will take 7-10 days from the point of ordering and will arrive separately.
International Express Shipping (Tracked) - 2kg+
2.1kg – 3kg | $80.85 CAD
3.1kg – 4kg | $107.80 CAD
4.1kg – 5kg | $134.75 CAD
5.1kg + | Additional $26.95 CAD per kg
Estimated delivery time: 2-4 working day
Courier Service: DHL WorldWide Express (WPX)
Note: This does not apply to garments and bags which will take 7-10 days from the point of ordering and will arrive separately.
UPGRADE: International Express Shipping (Tracked) - Under 2kg
Up to 2kg | $80.85 CAD
Estimated delivery time: 2-4 working day
Courier Service: DHL WorldWide Express (WPX)
If you need your order quicker we do offer our International Express Service for parcels under 2kg as well, but please note; orders need to be placed by 1pm GMT for same day dispatch and this excludes weekends and holidays.
Note: This does not apply to garments and bags which will take 7-10 days from the point of ordering and will arrive separately.
Taxes & Duties
Please note that we are a family business based in the UK (and ship from the UK mainland). Sadly, we cannot be responsible for any customs or tax charges that may be applicable in your country. Please check these out before placing an order!
EU
At present, our main website is limited to UK, US and Canada deliveries only, however, many of our own-brand HayPigs! enrichment toys and accessories are available on Amazon.de, Amazon.fr, Amazon.es and Amazon.it (in the EU).
Amazon EU
HayPigs!® - jetzt auch bei Amazon.de | HayPigs!® - Disponible dès maintenant sur Amazon.fr | HayPigs!® - Disponible desde ahora en Amazon.es
Rest of the World
At present, our main website is limited to UK, US and Canada deliveries only.
For those in Australia, please check out our partners Guinea Pigs Australia. If you have any questions or queries please feel free to reach out to us: enquiries@haypigs.com
Amazon.com
Sadly, our own-brand HayPigs! products are no longer available to buy through Amazon.com.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at enquiries@haypigs.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition. Unfortunately, we cannot take responsibility for the costs of returning the item(s) to us unless your item has arrived faulty or was incorrectly dispatched by us.
In the event that your order arrives damaged in any way, please email us as soon as possible at enquiries@haypigs.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
To read our full Returns Policy, please click here.
If you have any further questions, please don't hesitate to contact us at enquiries@haypigs.com.