Our Frequently Asked Questions (FAQs).
For a list of frequently asked questions, please see below:
Shipping, delivery and Returns
How much is shipping in the UK?
Our basic rate is £4.95 which is a 48hr tracked delivery. We also offer a 1 day service. In addition to this, we do a discounted Super Saver Delivery for £1.99 on some smaller, lighter items. For more information see our Shipping Info section.
Do you ship internationally?
Yes, we are happy to fulfil orders around the world but please be aware that we cannot be responsible for any customs or tax charges that may be applicable in your country. We advise that you check these out first before placing an order. For more information about European and International shipping, please see our Shipping Info section.
How long will my order take to be delivered?
If ordered in the UK before 1pm, we will dispatch the same day. You will receive your HayPigs!® goodies in 2-3 working days. If you would like them faster, please choose our 1 day delivery service at the checkout.
Please note; our order fulfilment warehouse operates Monday to Friday and is closed on Bank Holidays.
For delivery services in Europe and the rest of the World transit times will vary, please see our Shipping Info section for details. If you'd like a more accurate estimation based on your own country, please contact us at firstname.lastname@example.org and we'll do our best to help. Please note; when shipping around the World, please allow for slight delays during holiday periods.
Do you offer returns, exchanges and refunds?
Yes, we are happy to offer refunds or exchanges up to 30 days after purchase, please contact email@example.com and we can advise you further. Please note: In order to be eligible for this, you item must be returned unused and unopened in the condition it arrived in. Unfortunately, we cannot take responsibility for the costs of returning the item(s) to us unless your item has arrived faulty or was incorrectly dispatched by us. If this is the case, we sincerely apologise and will do our best to rectify the situation as efficiently as possible.
My item hasn't arrived, what can I do?
Don't panic! First things first, there are a number of checks that can be done: 1. Did you input your delivery address correctly? You can check this on your order confirmation email. 2. Have you received a card through your post box from the postal service or courier and simply missed it? 3. Could your parcel have been delivered to a neighbour or returned to your local sorting office? If you're confident it's none of the above please contact us here and we'll do our best help.
My item has arrived damaged or faulty, what should I do?
If you item has arrived damaged or faulty, we are very sorry to hear this! We do take great care with our packaging in the hope that all our products arrive with you in tip top condition. If this is not the case, we need to hear about it so we can fix it for you. Please contact us at firstname.lastname@example.org sending a description and photo of the fault and we'll get right back to you!