Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com
Our UK shipping rate is £5.99 which is a 48hr tracked delivery. In addition to this, we do a discounted Super Saver Delivery for £2.99 on some smaller, lighter items. For more information see our Shipping Info section.
At present, our main website is limited to UK deliveries only, however, our new subscription box is available in the UK, USA and Canada.
If ordered in the UK before 1pm, we will endeavour to dispatch the same day. You will receive your HayPigs!® goodies in 2-3 working days*.
Please note; our order fulfilment warehouse operates Monday to Friday and is closed on Bank Holidays.
Yes, we are happy to offer refunds or exchanges up to 30 days after purchase, please contact firstname.lastname@example.org and we can advise you further (you can also review our Returns Policy page here).
Please note: In order to be eligible for this, you item must be returned unused and unopened in the condition it arrived in. Unfortunately, we cannot take responsibility for the costs of returning the item(s) to us unless your item has arrived faulty or was incorrectly dispatched by us. If this is the case, we sincerely apologise and will do our best to rectify the situation as efficiently as possible.
Missing or Damaged Parcel / Product
Don't panic! First things first, there are a number of checks that can be done:
1. Did you input your delivery address correctly? You can check this on your order confirmation email.
2. Have you received a card through your post box from the postal service or courier and simply missed it?
3. Could your parcel have been delivered to a neighbour or returned to your local sorting office?
If you're confident it's none of the above please contact us here and we'll do our best help.
If you item has arrived damaged or faulty, we are very sorry to hear this! We do take great care with our packaging in the hope that all our products arrive with you in tip top condition. If this is not the case, we need to hear about it so we can fix it for you. Please contact us at email@example.com sending a description and photo of the fault and we'll get right back to you!